US POSTAL SERVICE

How to File a Domestic Claim Video Transcript 

The Postal Service safely delivers nearly $4 billion packages a year, but we know that doesn't matter if the lost or damaged package is yours. If your package is lost or damaged, visit USPS dot com to submit a claim.

Roll over the Help drop down menu and click “File a Claim”. On the next page, read the tips and information so you can gather all the information you’ll need for your claim. Then, click “Start an Online Claim”. 

Sign in to your account. You can use an existing user name or create a new one. 

Enter your tracking number and shipping date to start a new claim.

Then, enter your package information and the reason for your claim. 

Next, tell us if you mailed the package or received it, and fill in blank address information. 

Now, you can describe the items that were lost or damaged. 

You can add up to 10 items per claim. You must name the item, select an item type, and provide a brief description of the item. 

Enter the purchase date of the item and the amount you are requesting in your claim. 

Proof of value is required. Only JPEG or PDF files under two megabytes are allowed. To upload, click “Choose Files” and select the files you want to upload. Some browsers will provide a drag and drop function for each section. Click the Information button to see examples of proof of value.

After describing the items in your claim, give the claim a nickname so you can easily identify it later. 

You can choose to Save a Claim and Add Information later or choose Review to submit the claim. You must review the claim before submitting.

Once you have reviewed your claim, click “Submit Claim” to begin processing or click any of the edit links to change your information. When you submit your claim, we will send you an email confirming your submission. 

On the confirmation screen, click “Claims History” to see details and status of a claim. Click “Current Claim” to begin a claim for a different shipment.

If your claim is denied or you feel the payment is insufficient, you may appeal the decision. To start an appeal, go to the Claims History page. Select the claim. Enter additional information you want considered and resubmit. 

For additional information, on claims, visit the Claims page and the FAQ section on USPS dot com. 

Thank you for choosing the United States Postal Service for your shipping needs. We look forward to resolving your claim.